Frequently asked questions
Ordering
What payment methods do you accept?
KYPATO offers you a safe shopping experience.
We accept major credit cards, PayPal, iDEAL (for Dutch customers), Bancontact (for Belgian customers)
How do I know if my order was successfully placed?
Once you place an order, you’ll receive a confirmation email with your order details. If you don’t receive it within an hour, please check your spam folder or contact us. When your order has been shipped you will receive a second email confirmation containing the track-and-trace code.
Can I make changes to my order after placing it?
If your order hasn’t been processed, we can accommodate certain changes. Contact our support team as soon as possible, and we’ll do our best to assist.
How do I find the right size?
To find the right size please select the sizing guide on the product page. If unsure about your size please do not hesitate to contact us.