Frequently asked questions
About KYPATO
Where are KYPATO products designed and made?
All KYPATO items are designed and crafted in our studio in Maastricht, the Netherlands, where local artisans bring our vision to life with quality and precision.
What values guide your brand?
Our brand is built on local production, co-creation with customers, family-driven values, sustainability, and high-quality customization. Each piece reflects our commitment to these principles.
How is KYPATO different from other fashion brands?
KYPATO prioritizes slow fashion, local craftsmanship, and sustainable practices. We’re dedicated to producing pieces that are not only stylish but also designed to last, reducing waste and promoting mindful fashion choices.
Ordering
What payment methods do you accept?
KYPATO offers you a safe shopping experience.
We accept major credit cards, PayPal, iDEAL (for Dutch customers), Bancontact (for Belgian customers)
How do I know if my order was successfully placed?
Once you place an order, you’ll receive a confirmation email with your order details. If you don’t receive it within an hour, please check your spam folder or contact us. When your order has been shipped you will receive a second email confirmation containing the track-and-trace code.
Can I make changes to my order after placing it?
If your order hasn’t been processed, we can accommodate certain changes. Contact our support team as soon as possible, and we’ll do our best to assist.
How do I find the right size?
To find the right size please select the sizing guide on the product page. If unsure about your size please do not hesitate to contact us.
Shipping & Delivery
Where does KYPATO ship to?
We currently ship across Europe and to select international locations. You’ll be able to see if your country is supported at checkout.
How long will it take to receive my order?
Orders of in-stock items ship within 1 business day. Customized or made-to-order items may require additional time, which will be noted on the product page.
Do I have to pay for shipping?
We currently offer free shipping on all items to all customers in the EU
How do I track my order?
Once your order ships, we’ll send a tracking number via email. Use it to monitor the progress and estimated arrival of your package.
Returns
What is your return policy?
We accept returns within 14 days of delivery, provided items are unworn, undamaged and with the labels attached. If an item does not meet these requirements, we may refuse to process the return.
Can I exchange my item(s)?
Unfortunately, it is not possible to directly exchange an item for another. If you would like to receive a different colour, size or an entirely different item, we would like to advise you to place a new order and return the item that is not to your liking.
How can I request a return or exchange?
To request a return or exchange, please contact our customer service team with your order number, and we’ll guide you through the process.
Are any items non-returnable?
Customized or personalized items are non-returnable. If you’re unsure about sizing or customization options, feel free to contact us before placing an order.
Will I have to pay for return shipping?
Return shipping costs are typically covered by the customer. However, you may also deliver the item to our drop-off location in Maastricht if you don't want to use a third party service.
Product Information
What materials are used in KYPATO’s clothing?
We prioritize durable, sustainable materials in all of our products. Specific materials are listed on each product page, so you can see what each item is made of.
How should I care for my KYPATO items?
Each product page includes care instructions tailored to that piece. Following these instructions will help ensure the longevity of your KYPATO items.
Are KYPATO pieces environmentally friendly?
Yes, we are committed to sustainable practices, from sourcing eco-friendly materials to producing pieces locally. Our goal is to make fashion that lasts while minimizing our environmental impact.
Customization & Special Editions
What customization options are available?
We offer several customization options, from slight alterations and custom embroidery to fully bespoke items. Please contact us with your request, and we’ll work to create something uniquely yours.
How can I request a customized order?
For custom requests, please reach out to our team via the Contact page. We’ll be happy to discuss your ideas and find the best way to bring them to life.
What are limited edition collections?
Our limited edition collections are unique pieces produced in small batches or as one-of-a-kind items. These special editions showcase our creativity and craftsmanship, offering exclusive items to our customers.
How often do you release special editions?
Special editions are released periodically. Sign up for our newsletter to stay updated on these exclusive collections.
Customer Support
How do I contact KYPATO for support?
You can reach us via email at info@kypato.com, through our Contact page, or by chat.
What are your customer support hours?
Our customer support team is available Monday through Friday, 9:00 - 17:00 CET. For inquiries outside of these hours, please leave a message, and we’ll get back to you as soon as possible.